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FAQ

1.Coupon guide

How to use discount coupons ?  
First you go to your account and click "my coupons",you will see you all coupons .Make sure the the coupon has not expired (most will show the expiry date). During the check out process , You can enter the full promotion code and click "Apply ".
You can only use one coupon code per order. A coupon can only be used to cover the value of goods, they cannot be used to discount shipping fees .
I want to use my coupon ,but it is invalid ,what can I do ?   
If your coupon has not expired, There must be something wrong with our system .Please don’t worries ,just fell free to contact our customer service team,we will resolve your problem as soon as possible.
Does the coupon cover shipping fees ?  
The coupon doesn’t cover shipping fees because the shipping fee charged by shipping company .If you have any question ,please fell free to contact our  customer service team.

2.Order making

How to place a order on our website ?  

Ordering from Stylishplus.com is simple: 

Discover to the products you like, choose the size and color and click on the “ADD TO CART” button. You will then be taken to our shopping cart page from where you can place the order by following the step-by-step instruction.

How to remove item out of cart ?  
If you have already place a order ,you will not be allowed to remove items from your order .You can contact our customer service team to resolve your problems.
How to change the order information ?    
As a rule, once the order has been made, the detailed information (the size, the color, the material, etc.) of the item is not allowed to change anymore.
How to check order status ? 
 You should sign in first with the correct email address and password that is the same you use when you made the order. Then click the button of "My Account"--“my order ”,you will see the order status ,if the order has been shipped ,you can check the tracking number .or you can click our order tracking to track your order status.
How to check order number ? 
You should sign in first with the correct email address and password that is the same you use when you made the order. Then click the button of "My Account"--“my order ”,you will see the order ID .
If I place repeat order ,what can I do ?  
Please contact our customer service team in the first way and tell us the two order number ,so that we can resolve your problems as soon as possible .
I want to change the items information ,such as size or color ,what can I do ?  
Once your order has been paid after 24 hours ,it will be not allowed to change the size or color .
I fill in the wrong shipping address ,how can I change it ?  
Please contact our customer service team in the first way ,tell us the right shipping address .If the order has been shipped ,it will not be allowed to change the shipping address ,so you need more carefully to fill in your shipping address.

3. Cancel order

How to cancel order before payment?  
If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.
Can I withdraw an order after payment ?   
If you have already paid for an order and want to cancel it, please contact our Customer Service Department as soon as possible. 
If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.If the package has already been dispatched, then we are not able to cancel or change the order. 
If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at our dedicated Support Center and we will process the updated order; there is usually no additional fee for this service. 
Generally, if your order is at an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.
If I place repeat order ,can I cancel one of the two order ? 
Please contact our customer service team in the first way and tell us the two order number ,so that we can cancel your one of the order and resolve your problems as soon as possible.